Shipping Policy

This document is intended to be read in conjunction with our terms and conditions as well as our refunds and returns policy. The outline of this document is to guide users where Counterweight ships to, at what cost we ship to those locations and in what timeframe.

Shipping Information

United Kingdom

Cost: Any purchase under 5Kg (6 boxes of sachets) will incur a £5 shipping cost on checkout. Any other purchase will incur no shipping costs.

Delivery Times: Once your order has been fulfilled, you can expect delivery within 5 working days. Please note that fulfillments is indicated as the date at which your order leaves any of our warehouse facilities for delivery to you.

Guernsey, Isle of Man, Jersey & Channel islands

Cost: Any purchase under 5Kg (6 boxes of sachets) will incur a £25 shipping cost on checkout. Any other purchase will incur no shipping costs.

Scottish Highlands

Cost: Any purchase under 2Kg (3 boxes of sachets) will incur a £15 shipping cost on checkout. Any other purchase will incur no shipping costs.

Cost: Any purchase between 2Kg - 5Kg (3 boxes of sachets - 6 boxes of sachets) will incur a £5 shipping cost on checkout. Any other purchase will incur no shipping costs.

Delivery Times: Once your order has been fulfilled, you can expect delivery within 5 working days. Please note that fulfillments is indicated as the date at which your order leaves any of our warehouse facilities for delivery to you.

How to enquire about an order

For any issues or enquiries please email us at [email protected] with as much detail as possible about your order.